Please read these terms and conditions carefully before using https://onside.consulting/ ("website", "service"), operated by Onside Consulting ("us", "we", "our").
Onside Consulting Pty Ltd, ABN 41 693 900 695, trading as Onside Consulting. We are an Australian company based in Sydney, New South Wales. You can reach us at info@onside.consulting.
Onside Consulting is a marketing agency for youth soccer coaching businesses. Our main service, the Player Pipeline, runs paid advertising on Facebook and Instagram for a coaching business and books the parents who respond into sessions.
To do that we run software of our own, including an app on the Meta platform called Onside AI, App ID 1420405316796685. That app builds, reads and pauses ads inside an advertising account a client has given us access to, reads how those ads performed, and reads or creates the tracking pixel on the client's website. It does nothing else on Meta. It does not post content, read messages, manage comments, or download enquiry form submissions.
This website describes our services in general terms. The terms of any actual engagement are in the client agreement that client signed. If this page and a signed client agreement ever disagree, the signed agreement wins.
By using this website, you certify that you have read and reviewed this agreement and that you agree to comply with its terms. If you do not want to be bound by the terms of this agreement, you are advised to stop using the website accordingly. Onside Consulting only grants use and access of this website, its products, and its services to those who have accepted its terms.
Before you continue using our website, we advise you to read our privacy policy regarding our user data collection. It will help you better understand our practices.
The advertising we run belongs to our client, not to us. A client gives us access to their Facebook Page, advertising account and Business Manager through Meta's own partner access process, inside Meta Business Manager. We act on their instructions and on their behalf.
We never take ownership of a client's advertising account, Page or pixel. A pixel we create for a client is created inside that client's own account and stays theirs. A client can remove our access from their Business Manager at any time, without telling us first, and when they do our software stops touching their account immediately.
When a client leaves, we remove our access to their assets and we hand back or delete what we hold for them, as set out in our Privacy Policy.
In data protection terms this means the client is the controller of the information their advertising produces, and we are their processor. Where a parent responds to a client's advertisement, that parent's relationship is with the coaching business, and we handle their details only to run the follow up the client hired us to run.
Every enquiry our advertising produces belongs to the coaching business that advertisement was for. We hold those enquiries to run the follow up we were hired to run, and for nothing else.
We do not sell enquiries. We do not share one client's enquiries with another client. We do not resell, license or trade enquiry data to anyone.
When we advertise for a client we are using Meta's platform, so Meta's rules apply on top of ours. That includes the Meta Advertising Standards, the Meta Business Tools Terms and the Meta Lead Ads Terms.
By engaging us to run advertising, a client agrees to be bound by those terms in respect of the advertising we run for them, and confirms that we have their authority to act for them on Meta.
Where a client's own website carries a Meta pixel, the client is responsible for the tracking notice and any cookie consent that website requires, unless we built and run that website for them.
In how our own software uses Meta's API, we follow the Meta Platform Terms and the Meta Developer Policies.
We offer a results guarantee on the Player Pipeline. The exact promise, what a client has to do to qualify for it, and what happens if we miss it are written into the client agreement signed before we start. That signed agreement is the only place the guarantee is defined. Nothing on this website adds to it or takes away from it.
You agree that all materials, products, and services provided on this website are the property of Onside Consulting, its affiliates, directors, officers, employees, agents, suppliers, or licensors, including all copyrights, trade secrets, trademarks, patents, and other intellectual property. You also agree that you will not reproduce or redistribute Onside Consulting's intellectual property in any way, including electronic, digital, or new trademark registrations.
You grant Onside Consulting a royalty-free and non-exclusive license to display, use, copy, transmit, and broadcast the content you upload and publish. For issues regarding intellectual property claims, you should contact the company in order to come to an agreement.
As a user of this website, you may be asked to register with us and provide private information. You are responsible for ensuring the accuracy of this information, and you are responsible for maintaining the safety and security of your identifying information. You are also responsible for all activities that occur under your account or password.
If you think there are any possible issues regarding the security of your account on the website, inform us immediately so we may address them accordingly.
We reserve all rights to terminate accounts, edit or remove content and cancel orders at our sole discretion.
By using this website, you agree that the laws of New South Wales, Australia, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between Onside Consulting and you, or its business partners and associates.
Onside Consulting operates two separate SMS text messaging programs, each with its own opt-in.
Marketing program: sends marketing and outreach messages about our services for youth soccer coaching businesses, to users who opt in through our opt-in page. Full program terms are set out in our SMS Terms.
Appointment reminder program: sends appointment reminders and pre-call information to prospective clients who have booked a consultation call with us, to users who opt in through our booking page at the time of booking.
For both programs: message frequency may vary. Message and data rates may apply. Text HELP for assistance. Text STOP to unsubscribe from that program at any time. Carriers are not liable for delayed or undelivered messages. Opt-in is never a condition of purchasing any Onside Consulting service. Our Privacy Policy covers how we handle the information you provide.
Any dispute related in any way to your use of this website or to products you purchase from us shall be arbitrated by state or federal court in NSW, Australia and you consent to exclusive jurisdiction and venue of such courts.
You agree to indemnify Onside Consulting and its affiliates and hold Onside Consulting harmless against legal claims and demands that may arise from your use or misuse of our services. We reserve the right to select our own legal counsel.
Nothing in these terms takes away a right you have under the Australian Consumer Law that cannot be taken away. Where the Australian Consumer Law gives you a guarantee we are not permitted to exclude, and we fail that guarantee, our liability is limited to supplying the service again or paying the cost of having it supplied again, to the extent the law allows us to limit it that way.
Apart from that, and as far as the law allows: we are not liable for indirect or consequential loss, lost profits, or lost business opportunity, and our total liability to a client for anything connected with our services is limited to the fees that client paid us in the 3 months before the claim arose.
We do not control Meta. We cannot promise that Meta will approve a particular advertisement, keep an advertising account open, or leave its rules, prices or tools as they are today. We are not liable for what Meta does to an account, a Page or an advertisement.
Onside Consulting may update these terms. The effective date at the top of this page tells you when they last changed. If we change them in a way that matters, we will say so on this page and we will email current clients.
